Question 1

What Forms of Payment Do You Accept?

mspilman · Accepted Answer

Payment options include:

Cash
Check
Major credit cards and pre-paid credit cards (Visa, MasterCard, Amex, Discover)
Many debit cards that can be processed as credit (Visa, MasterCard, Amex, Discover)
Apple Pay
Credit accounts (on approved credit)

Question 2

Do You Offer Delivery?

mspilman · Accepted Answer

Yes! Local deliveries typically cost $75, however prices may vary based on delivery site conditions, location, etc. Please call your local branch for details and/or a quote.

Question 3

What Is Your Return Policy?

mspilman · Accepted Answer

We offer a 30 day return policy with a 15% re-stocking fee. Products must be unopened / undamaged / uncut. We do not offer cash back, but are happy to refund the amount to the card used for the original purchase OR provide credit on your account.

See a sales associate or your receipt for further details.

Question 4

Can Homeowners Purchase Directly From You?

mspilman · Accepted Answer

We sell exclusively to flooring professionals (licensed C-15 installers and retails). If you are a customer of ours, however, and you would like your homeowner to visit our showroom, they are more than welcome. Just call your local branch and set them up with an appointment. Our knowledgeable sales staff with help guide them to the perfect floor for their home, and then you can assist them with purchase and installation. If you are a homeowner and would like to find a dealer near you, please reach out to us and we would be happy to connect you with one of our many trusted flooring professionals.

Question 5

How Do I Become An Old Master Products Customer?

mspilman · Accepted Answer

Old Master Products, Inc. primarily sells directly to licensed flooring installers (C-15) and flooring retailer. If you are a flooring professional who is interested in opening an account with us, please apply for an account or contact us and we will get back to you ASAP!