Frequently Asked Questions

1. Can I install a solid wood floor over a concrete slab?     (back to top)

It is not recommended to install solid wood flooring over a concrete slab. Although this is the general rule, there have been successful installations of solid wood flooring installed over dry, concrete slabs. This entails several additional steps. A plastic barrier is set over the slab and taped at all seams. Then some sort of moisture-resistant wood subfloor (marine plywood) is built on top of the plastic film. Then the flooring is nailed to the wood subfloor.

There are synthetic underlayment products on the market (such as Bostik Underlayment) that will allow for installing solid wood flooring over a dry slab.

2. Can I install a hardwood floor over an existing vinyl floor?     (back to top)

Yes and no. Is the vinyl flooring tightly secured to the subfloor? Does the vinyl flooring have a thick cushion attached? If the vinyl floor is thin and well secured to the subfloor you may be able to float Garrison wood floor over it. In some situations you may be able nail/staple a wood floor over it also. If the wood subfloor is sound you may be able to nail a solid wood floor over the top.

3. What do I do to remove scratches in my wood floor?     (back to top)

This really depends on the type of wood floor you have, the finish you have and how deep the scratches are in the top layer. For small minor scratches in a urethane finish you should be able to order a touch-up kit from the store you purchased the flooring from. Be sure to use the manufacturer's recommended finish products and test first by applying a small amount in an out of the way area. For deep scratches you will probably have to have a professional do a screen and recoat. This is where they use special sanding screens to lightly abrade the floor's finish to help the new urethane bond better to the existing finish. With some wood floors you may be able to just replace the damaged boards. It is best to leave the sand and recoat, or board replacement to a professional flooring installer, or refinisher.

4. Can I install a hardwood floor if I have pets?     (back to top)

Although many homeowners have pets, hardwood flooring is not designed for the abuse a dog or cat can cause on a floor. Urine may permanently discolor the finish of the wood floor and large dogs' claws will probably leave scratches in the finish. The type of wood floor you buy, the color and the finish will also be factor in how much punishment the floor's finish can withstand before showing scratches and excessive wear.

5. Can an engineered wood floor be refinished?     (back to top)

Garrison engineered planks have a 1/8" thick finish layer and can be sanded and refinished 1 or maybe 2 times. The sanding and refinishing of an engineered wood floor is best done by an experienced hardwood flooring refinisher. If you have heat vents in your floor you can remove a heat cover to get a side view of your wood floor. This will help you check to see how thick you finish layer is.

6. Can I use throw rugs on my hardwood floor?     (back to top)

Before using any throw rugs on your wood floor you should know the type of finish you have on the floor. All rugs should be non-staining, meaning the colored dyes will not bleed. Generally in the presence of moisture, some dyes used in rugs may bleed through onto your floor and discolor the wood floors surface. Also, be sure the rug does not have a rough backing material that may scratch the surface of the floor. Clean dirt and debris from under the rug regularly. To prevent possible shading of the wood underneath the rug, move the rug occasionally.

7. How do we stop a wood floor from gapping?     (back to top)

Gapping in solid wood floors cannot be stopped completely. Wood expands and contracts with changes in humidity. Using a humidifier during the heating months may help reduce the amount of gapping in solid wood floors. Also, some wood species may gap expand and contract less than others. Engineered wood floors are much more dimensionally stable than solid wood floors and will show little or no gaps between planks.

8. What should I use under furniture legs?     (back to top)

Most flooring stores carry the recommended felt pads for using under chair legs and other furniture. The felt pads come in various sizes. Some pads just stick on the bottom of the legs and others need to be nailed on. Never hit the pads directly with a hammer. Follow the directions provided with the pads. Check and clean the pads often to prevent debris, dirt and small particles from being trapped in the pad, which may cause scratches in the wood floor's finish.

9. How do I remove glue or sap from my floor without damaging it?     (back to top)

You can use AR2000 adhesive remover made by Trinity hardwood or GooGone which is available at your local hardware or discount store.

10. Is it normal for my floor boards to differ in shade?     (back to top)

Garrison hardwood floors are hand crafted and it's normal for the boards to vary slightly in shade, and adds character to your hardwood floor. The difference in color and shade should not vary so much as to make an individual board stand out like a sore thumb.